Privacy Policy

[●]We do not share your personal or health data with third parties without your consent.

Miracle Drinks Private Limited (“MDPL”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, use our mobile application, interact with our customer support, or visit our exclusive Miracle Drinks brand stores (collectively referred to as the “Platform”).

This Privacy Policy is drafted in compliance with:

Information Technology Act, 2000 and SPDI Rules, 2011
Digital Personal Data Protection Act, 2023 (“DPDP Act”)
Applicable consumer protection, advertising, and data protection laws of India

1. Company Details

Legal Name: Miracle Drinks Private Limited
Registered Office: [Full Registered Address]
Email: privacy@miracledrinks.in
Customer Care: [Phone Number]

2. Information We Collect

2.1 Personal Data

Name and title
Address and country
Phone number and email address
Gender, date of birth, anniversary date
Account login credentials
Order and transaction details
Queries, feedback, and communications

2.2 Sensitive Personal Data

Payment-related data processed via secure gateways (no CVV or full card storage)
Health-related information voluntarily shared for support or guidance

2.3 Automatically Collected Data

IP address
Browser and device information
Approximate location data (with consent)
Cookies and usage data

2.4 App Permissions

Device information (security and performance)
Location data (delivery and availability)
SMS access (OTP verification only)

3. Purpose of Data Collection

Provide products and services
Process orders and payments securely
Improve customer experience
Respond to queries and resolve disputes
Detect and prevent fraud
Analytics and internal research
Send service-related and promotional communications

4. Marketing Communications

Communications may be sent via email, SMS, calls, or platforms such as WhatsApp in compliance with TRAI and DLT regulations. You may opt out at any time.

5. Cookies and Tracking

Cookies help enable core functions, analyze usage, and personalize experience. You may disable cookies via browser settings, which may limit functionality.

6. Sharing of Information

Payment gateways
Delivery and logistics partners
IT and analytics service providers
Legal or regulatory authorities

7. International Data Transfers

Data may be stored or processed outside India with appropriate safeguards and legal compliance.

8. Data Retention

Data is retained only as long as necessary or legally required.

9. Data Security

We use reasonable security practices, but no online transmission is fully secure.

10. Your Rights

Access personal data
Request correction or erasure
Withdraw consent
Grievance redressal

Email: privacy@miracledrinks.in

11. Children’s Privacy

The Platform is not intended for individuals under 18 years of age.

12. Data Breach Notification

Users and authorities will be notified as required by law in case of a breach.

13. Grievance Officer

Name: Shyam Sundar
Email: gm@miracledrinks.in
Response Time: Acknowledgement within 48 hours; resolution within 30 days

14. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted with a revised effective date.

15. Governing Law & Jurisdiction

Governed by the laws of India. Courts in Bengaluru shall have exclusive jurisdiction.

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.